Returns Policy

You have the right to cancel your order within 30 working days from delivery. You must notify us by phone of your intention to cancel within 30 working days from delivery. After notification we will issue you a returns number that you must quote on the paperwork when returning the goods.

  • Goods must be returned 'AS SOLD' in the original packaging with all components, accessories and any additional options.
  • Goods must be complete, unused, and in 'AS NEW' condition (eg if you have opened the box to examine the product it must have been done so without damaging the box and packaging or damaging the product in any way) and must be re-packaged as received.
  • Goods must be returned to our Returns Department within 30 days from authorisation. We are unable to accept returns of un-wanted and non-faulty items after the 30 days.
  • Any 'FREE GIFTS' with the products must also be returned.

We are unable to accept returns of the following items: software and goods where a special order to your specification has been raised.

Returns and Refunds Enquiries:

Tel: 0800 865 4009 

Please return items under the above policy to:

Wideimage

Unit 2C Thongsbridge Mill

Miry Lane 

Holmfirth 

HD9 7RW

United Kingdom

Please note:

Returns cannot be accepted without prior authorisation and a returns authorisation number. The returns authorisation is valid for up to 7 days only. We will arrange collection for you and the appropriate charges will be applied to your refund. Goods sent back without prior returns authorisation will be returned back to you and the cost of delivery charged to your account.

Refunds:

Full refund of the cost of the goods is wholly conditional upon the above conditions being met and the refund authorised only after a full inspection of the goods by our Returns Department to check for completeness and correct product return.

  • Goods received back complete as NEW and unused and in original box and packaging including all accessories and in a re-sellable condition: You will be refunded the full invoice amount less cost of delivery.
  • Goods received back complete as NEW and unused and in original box and packaging but with accessories missing: You will be refunded the full Invoice price - less delivery charges and cost of accessories.
  • Goods received back not in a re-sellable condition: We are unable to accept these back under the above terms and the goods will be returned back to you and the cost of delivery charged to your account.